⭐ TSM – Ticket Support Management System

A Django-based ticketing system for creating, assigning, updating, and resolving support tickets.
Designed with a responsive UI using Tailwind and optimized database operations.

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🛠️ Setup Instructions

git clone https://github.com/Mohan3C/Technical_support_management.git
cd Technical_support_management

pip install -r requirements.txt
python manage.py migrate
python manage.py runserver

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🚀 Features

User Features

• Create support tickets
• View ticket status and progress
• Track updates in real time

Agent Features

• Assign tickets
• Update ticket status (In-Progress, Resolved, etc.)
• Add comments or notes
• Manage ticket workflows

System Features

• Real-time status updates
• Responsive Tailwind UI
• Clean and fast database queries
• Role-based functionality

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🧩 Tech Stack

• Backend: Django, Python
• Frontend: HTML, CSS, Tailwind
• Database: SQLite / PostgreSQL
• Tools: Git, GitHub

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📂 Project Structure

tsm/
├── media
|    ├── comment_attachments/
|    └── ticket_attachments/
|
├── support
|    |     
|    ├── migrations/
|    ├── static/
|    ├── templates/
|    ├── templatetages/
|    └── # project .py files
|
├── tsm/# project config
└── manage.py

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📜 License

This project is for educational and portfolio use.

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