Corrupted storage/file missing

[AntonVonDelta]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• Yes

The bug

File is missing from the upload folder. Errors are thrown when thumbnail generation is ran. All error reports about this failure seem to have been closed unresolved.

The error in the logs: Error: Input file is missing: /usr/src/app/upload/upload/7b2addd3-1624-46a9-8edf-4b7e7da66faf/67/2f/672fa79b-f0af-4bb7-af79-a3f5f15bd826.jpg","context":"{\"id\":\"80997df8-55b4-4b00-8b32-2e940e8c0e21\"}".

File is nowhere to be found in the entire app\upload folder.

The database shows that the file has been created a some time ago but updated recently:

fileCreatedAt     | 2026-02-20 11:48:39.215+00
fileModifiedAt    | 2026-02-20 11:48:40+00
isFavorite        | f
duration          |
checksum          | \xf3c948f6acec8cf259f4a36cea1a85ba199fabcc
livePhotoVideoId  |
updatedAt         | 2026-04-08 18:23:16.364066+00
createdAt         | 2026-02-21 17:49:38.308477+00
originalFileName  | IMG_20260220_134838309.jpg
thumbhash         | \x5b08060d02991a8788f5146974986768bd90d25a0a
isOffline         | f

I found files that had an even older fileCreatedAt date and all of the files that were missing had the 2026-04-08 date. I believe I have updated the immich server around this date.

The OS that Immich Server is running on

Ubuntu 25.10

Version of Immich Server

v2.7.3

Version of Immich Mobile App

v2.6.3 build.3041

Platform with the issue

• Server
• Web
• Mobile

Device make and model

No response

Your docker-compose.yml content

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    extends:
      file: hwaccel.transcoding.yml
      service: vaapi # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
    stop_grace_period: 600s

    # Add so that this container can be monitored by Diun on the host
    labels:
      - "diun.enable=true"

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}-openvino
    extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
      file: hwaccel.ml.yml
      service: openvino # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false
    stop_grace_period: 600s

  redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8-bookworm@sha256:fec42f399876eb6faf9e008570597741c87ff7662a54185593e74b09ce83d177
    restart: always
    healthcheck:
      test: redis-cli ping || exit 1
    stop_grace_period: 600s

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always
    stop_grace_period: 600s

volumes:
  model-cache

Your .env content

# The location where your uploaded files are stored
UPLOAD_LOCATION=/media/cloudfilestorage/immich/library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=/media/cloudfilestorage/immich/postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Europe/Bucharest

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<redacted>

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

IMMICH_LOG_FORMAT=json

Reproduction steps

1. Run immich thumbnail generation
2. Observe in logs files casually missing

Relevant log output

{"level":"error","pid":7,"timestamp":1775840783317,"message":"Unable to run job handler (AssetGenerateThumbnails): Error: Input file is missing: /usr/src/app/upload/upload/7b2addd3-1624-46a9-8edf-4b7e7da66faf/67/2f/672fa79b-f0af-4bb7-af79-a3f5f15bd826.jpg","context":"{\"id\":\"80997df8-55b4-4b00-8b32-2e940e8c0e21\"}","stack":"Error: Input file is missing: /usr/src/app/upload/upload/7b2addd3-1624-46a9-8edf-4b7e7da66faf/67/2f/672fa79b-f0af-4bb7-af79-a3f5f15bd826.jpg\n    at Sharp.toBuffer (/usr/src/app/server/node_modules/.pnpm/sharp@0.34.5/node_modules/sharp/lib/output.js:163:17)\n    at MediaRepository.decodeImage (/usr/src/app/server/dist/repositories/media.repository.js:120:31)\n    at process.processTicksAndRejections (node:internal/process/task_queues:104:5)\n    at async MediaService.decodeImage (/usr/src/app/server/dist/services/media.service.js:186:32)\n    at async MediaService.extractOriginalImage (/usr/src/app/server/dist/services/media.service.js:197:44)\n    at async MediaService.generateImageThumbnails (/usr/src/app/server/dist/services/media.service.js:213:32)\n    at async MediaService.handleGenerateThumbnails (/usr/src/app/server/dist/services/media.service.js:153:25)\n    at async JobService.onJobRun (/usr/src/app/server/dist/services/job.service.js:51:30)\n    at async EventRepository.onEvent (/usr/src/app/server/dist/repositories/event.repository.js:91:13)\n    at async /usr/src/app/server/node_modules/.pnpm/bullmq@5.71.0/node_modules/bullmq/dist/cjs/classes/worker.js:570:32"}

id                | 80997df8-55b4-4b00-8b32-2e940e8c0e21
deviceAssetId     | 1000078109
ownerId           | 7b2addd3-1624-46a9-8edf-4b7e7da66faf
deviceId          | 76b7f8da3c48037294e79a9e0df55ae6bedc0c5954771628d5505a8d31c59c28
type              | IMAGE
originalPath      | /usr/src/app/upload/upload/7b2addd3-1624-46a9-8edf-4b7e7da66faf/67/2f/672fa79b-f0af-4bb7-af79-a3f5f15bd826.jpg
fileCreatedAt     | 2026-02-20 11:48:39.215+00
fileModifiedAt    | 2026-02-20 11:48:40+00
isFavorite        | f
duration          |
checksum          | \xf3c948f6acec8cf259f4a36cea1a85ba199fabcc
livePhotoVideoId  |
updatedAt         | 2026-04-08 18:23:16.364066+00
createdAt         | 2026-02-21 17:49:38.308477+00
originalFileName  | IMG_20260220_134838309.jpg
thumbhash         | \x5b08060d02991a8788f5146974986768bd90d25a0a
isOffline         | f
libraryId         |
isExternal        | f
deletedAt         |
localDateTime     | 2026-02-20 13:48:39.215+00
stackId           |
duplicateId       |
status            | active
updateId          | 019d6e55-978c-7065-ae63-25c16f458859
visibility        | timeline
width             | 3072
height            | 4096
isEdited          | f
checksumAlgorithm | sha1

Additional information

No response

[AntonVonDelta]

Why was this transformed into a discussion? Why is the issue being hidden? There are files that have been deleted by immich @bo0tzz

[meesfrensel]

The issue is not being hidden, but was made a Q&A discussion because data loss happens occasionally to users, and in 99% of the cases it turns out there is a problem with the system setup, storage, etc. The fact that you mention updating the server on the same day that the files probably disappeared, also suggests that something went wrong there. Do you have a backup you can restore?

You're saying all missing files had been uploaded during a larger timeframe but have been updatedAt 2026-04-08, correct? Is it possible you trashed and restored them, and have done some kind of backup restoration at the 'same time', or something like that?